Our 30-Day Return Policy

Thank you for shopping at pdorra. We want you to love every piece you wear. If something isn't right, we'll work with you to find a fair resolution.

Eligibility

We accept returns within 30 days of delivery. To be eligible, items must be:

• Unworn and undamaged
• In original packaging with all tags attached
• Free from perfume, makeup, or any signs of use

Earrings are final sale for hygiene reasons and cannot be returned.

Items marked "Final Sale" are not eligible for returns.

How to Start a Return

Email us at returns@pdorra.com with:

• Your order number
• The item(s) you'd like to return
• A brief description of the issue

We'll respond within 2 business days with return instructions. Please do not send items back without contacting us first — returns sent to unauthorized addresses are not eligible for refunds.

Resolution Options

Based on the situation, we may offer:

• A replacement item
• Store credit
• A partial or full refund

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us at support@pdorra.com within 7 days of delivery with a photo of the issue. We will cover all costs to resolve this for you.

Contact

Email: returns@pdorra.com
Response time: within 2 business days