Frequently Asked Questions

pdorra is a jewelry brand built around the idea of a jewelry wardrobe — six distinct collections, each with its own mood, aesthetic, and purpose. We design for women who don't fit into one style and don't want to.

Our six series are: Everyday Glow (daily gold, effortless), Ice Crystal (silver, clean, sharp), Vintage Gem (warm tones, collector's edge), Coastal Muse (vacation-ready, ocean-inspired), Black Edit (bold, sculptural, unapologetically cool), and Pearl Statement (romantic, refined, made for the moment).

pdorra operates in the North American market. Our team is available Monday through Friday, 9:00 AM – 6:00 PM PST.

Materials vary by piece and are listed on each product page. Common materials include stainless steel, gold-plated and silver-tone finishes, genuine stones (such as freshwater pearl and black onyx), resin, and crystal. We do not make claims of hypoallergenic or nickel-free unless specifically stated on the product listing.

To keep your pieces looking their best:

• Wipe clean with a soft dry cloth after wearing
• Avoid prolonged contact with water, perfume, and harsh chemicals
• Store each piece separately to prevent scratching
• Remove jewelry before swimming, exercising, or sleeping

Gold-plated pieces are designed for regular wear, but all plating will show natural wear over time — especially with frequent contact with water, sweat, or beauty products. Proper care extends the life of your pieces significantly.

Orders are processed within 3–5 business days. Standard international shipping takes 7–15 business days. Delivery times may vary based on your location and local customs procedures.

We ship to the United States, Canada, and 25+ additional countries — available destinations are shown at checkout. Customs duties are the customer's responsibility. Customers are responsible for any customs duties or import taxes applicable in their country. We recommend checking with your local customs authority before placing an order.

Once your order ships, you'll receive a tracking number by email. Tracking becomes active within 24–48 hours of shipment. If you have any questions about your order status, email support@pdorra.com.

We accept returns within 30 days of delivery on unworn items in original condition with all tags attached. Earrings are final sale for hygiene reasons and cannot be returned. Items marked "Final Sale" are also excluded.

Email returns@pdorra.com with your order number and reason for return. We'll respond within 2 business days with return instructions. Please do not send items back without contacting us first — returns sent to unauthorized addresses are not eligible for refunds.

Please contact support@pdorra.com within 7 days of delivery with a photo of the damage. We will resolve the issue at no cost to you.

Yes — pdorra is available to independent boutiques. Email support@pdorra.com with "Wholesale Inquiry" in the subject line.

Our minimum order is just 2 pieces across the entire catalog — mix any styles you like. That makes it easy for boutiques to test new styles and reorder with flexibility.

$40 flat per piece across the catalog, $80 suggested retail (keystone margin). Email support@pdorra.com with "Wholesale Inquiry" and your store name — your personal wholesale code arrives within 2 business days and applies at checkout on every order.